Refund & Cancellation Policy

Cancel Anytime

Bonesaw subscriptions are month-to-month with no long-term contracts. You can cancel your PRO subscription at any time from your Billing page or through the Stripe customer portal. No questions asked.

How Cancellation Works

• When you cancel, your PRO access continues until the end of your current billing period
• You will not be charged again after cancellation
• After your billing period ends, your account reverts to the FREE plan
• Your data (stores, watchlists, history) is preserved — you don't lose anything
• You can re-subscribe to PRO at any time to restore expanded limits

Refund Policy

Because Bonesaw is a digital service with immediate access upon payment, we generally do not offer prorated refunds for partial billing periods. However, we want to be fair:

• First 7 days — if you subscribed to PRO and it's not what you expected, email us within 7 days of your first payment for a full refund. No questions asked.
• Service outages — if a significant outage (more than 48 consecutive hours) affects your monitored stores during a billing period, contact us and we'll issue a prorated credit.
• Billing errors — if you were charged incorrectly (e.g., double-billed, charged after cancellation), we'll refund the erroneous charge immediately.

Free Plan

The Bonesaw free plan is free forever — no credit card required, no trial period. You can use the free plan indefinitely with the included limits (3 watched stores, daily scans). There's nothing to cancel or refund on the free plan.

How to Request a Refund

Email [email protected] with your account email and a brief description of the issue. We aim to respond within 2 business days. Approved refunds are processed back to your original payment method via Stripe, typically within 5-10 business days.

Disputes

If you have a billing dispute, please reach out to us at [email protected] before filing a chargeback with your bank. We're a small team and want to resolve issues directly — chargebacks incur fees and make it harder for us to help you.